Refund policy

Our position

Skincare is personal. If something doesn’t work for you, we’d rather sort it out than keep your money.

7-day return window

You can return any unopened, unused product in its original packaging within 7 days of delivery. Raise the request by email and we’ll arrange a pickup where our courier partner services your pincode. Where they don’t, we’ll reimburse return shipping up to ₹100 against a receipt.

Opened products

For hygiene and safety reasons, we cannot accept returns on products that have been opened or used — the seal protects the next customer as much as it protects you. The two exceptions below override this.

Damaged, leaking, wrong or expired items

If your order arrives damaged, leaking, incorrect, or with less than three months of shelf life remaining, tell us within 48 hours of delivery with photographs of the product and the outer packaging. We’ll send a free replacement or a full refund, your choice. No return pickup required in most cases.

Reaction or sensitivity

If a product causes irritation or an adverse reaction, stop using it and contact us with photographs and a short description. We will refund you in full even if the product is opened. We’d also like to know what happened — it helps us formulate better.

Refunds

Approved refunds are processed to your original payment method within 5–7 business days of us receiving the item or approving your claim. Prepaid orders are refunded to source. COD orders are refunded by bank transfer or UPI to details you provide.

Cancellations

Orders can be cancelled free of charge any time before dispatch. Once dispatched, the return policy above applies.

Not eligible for return

Products marked final sale, free gifts and samples, and items damaged by misuse or improper storage.